Privacy Policy

Principles
Save the Children in the Philippines has developed this Privacy Policy to protect your privacy and to demonstrate our commitment to keeping your personal information safe. The Policy contains information about Save the Children's responsibilities, your rights, the information that may be collected by Save the Children in the Philippines, and how it might be used.

Personal information is any information or an opinion that identifies you and may include sensitive information. The type of information we collect will depend on your relationship with Save the Children. For example, we collect personal information from beneficiaries, business partners, donors, members of the public, online users of the Save the Children website, and Save the Children personnel (including volunteers, employees, delegates, candidates for volunteer work and prospective employees). 

The primary purpose for collecting personal information from individuals is to provide services to children, including planning, funding, monitoring and evaluating our services. Save the Children in the Philippines will take reasonable steps to ensure that the personal information it collects, uses, retains or discloses is accurate, complete and up-to-date and is protected from misuse, interference, loss, unauthorized access, modification or disclosure.

What information is collected and how?
The type of information collected and retained by Save the Children in the Philippines includes personal information about:

  • Donors
  • Staff
  • Volunteers
  • Contractors
  • Job applicants
  • People receiving a service from Save the Children in the Philippines
  • Other people who come into contact with Save the Children in the Philippines

Personal information collected by Save the Children in the Philippines includes (without limitation):

  • Names and addresses
  • Bank account details or credit card information (for donations and/or bank direct debits)
  • Dates of birth
  • Telephone numbers
  • Email addresses
  • Information from previous employers

Save the Children in the Philippines collects personal information about an individual by way of forms filled out, face to face meetings and interviews, telephone calls, facsimiles, email and sometimes through use of contractors/consultants.

When collecting information, only information necessary for the activities of Save the Children in the Philippines will be collected and recorded. Information given in confidence will remain confidential.

Do we use cookies?
Yes – cookies are small pieces of data that are sent to your browser by Save the Children when you visit our website, and are stored on your computer's hard drive. Cookies are used to collect non-identifying information about our visitors, such as web surfing behavior or user preferences, and allow us to recognize you when you next visit our website. By using our website, subscribing to our services, and/or donating online, you agree that we can place cookies on your device.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences. Please note that if you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, then you may not be able to use the website as it is intended.

Personal information provided by other people
Save the Children in the Philippines may also receive personal information from third parties - for example, references or referrals, advertising networks, payment and delivery services, sub-contractors and/or other Save the Children entities. This information forms part of the personal information described in this policy.

Save the Children's use of personal information
Save the Children in the Philippines will collect, hold, use and disclose your personal information for purposes including (without limitation):

  • to verify your identity;
  • to provide programs to you, to manage and account for the programs provided and to improve those programs;
  • to report to government or other funding bodies how funding is used;
  • to process donations and provide receipts;
  • to manage our relationship with you;
  • to communicate with you about how your donation is used or to provide you with information about events, causes, programs, products or services we believe may interest you;
  • to respond to your feedback, questions or complaints;
  • to facilitate our international business operations; and
  • to provide information to our third party service providers in connection with any of the above.

Save the Children in the Philippines does not otherwise disclose personal information without your permission unless the disclosure is:

  • in accordance with this Privacy Policy or any agreement you may enter into with us; or
  • required or authorized by law in the Philippines, including without limitation, international law as well.

Wherever reasonably practicable, Save the Children in the Philippines will store personal information on data servers that are owned and controlled by Save the Children and/or our third party service providers. However, some of your information may be transferred, stored, processed, used or disclosed overseas by Save the Children if our service providers are located overseas or if the information is required to be used or disclosed overseas for the purpose for which it was conveyed to Save the Children in the Philippines by the individual.

How we protect your personal information

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up-to-date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user's own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.

Contacting Save the Children in the Philippines about access, correction and/or privacy complaints
An individual may:

  • request access to and seek correction of their personal information held by Save the Children in the Philippines at any time;
  • make a complaint in relation to a breach of their privacy; or
  • submit a query or concern about this Privacy Policy or Save the Children's information handling processes by contacting Save the Children by email on supportercare.PH@savethechildren.org or by writing to us at: Save the Children, Attn: Supporter Care, Midland Building, 1040 EDSA, Magallanes Village, Makati City 1232, Philippines.

You will be required to provide proof of identity in order to obtain access to your personal information. Save the Children aims to provide access to your personal information within a reasonable period of time upon receipt of a valid request.

At all times, privacy complaints will be:

  • treated seriously;
  • dealt with promptly; and
  • dealt with in a confidential manner.

Save the Children will commence an investigation into your complaint. You will be informed of the outcome of your complaint within a reasonable period of time following completion of the investigation.

Communications preferences
To update us with your communications preferences, including electing NOT to receive further information from us, please contact our Supporter Care team by email on supportercare.PH@savethechildren.org or by writing to us at: Save the Children, Attn: Supporter Care, Midland Building, 1040 EDSA, Magallanes Village, Makati City 1232, Philippines. We can change the types of communications you receive, or stop all communication from us. Please allow 28 days for your request to be processed and your preferences to take effect.

If we have contacted you by email or text message, you can use the unsubscribe function in that email or text message to notify us that you do not want to receive further information via that channel.